Terms and conditions

These Terms and Conditions constitute a legally binding agreement (“Agreement”) made between you and Like Card Electronic Cards Trading LLC, concerning your access to and use of our website or mobile application (the “Application”) operating under the name of YaHala.

You agree that by accessing the Application, you have read, understood, and agree to be bound by all of these Terms and Conditions Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE APPLICATION AND YOU MUST DISCONTINUE USE IMMEDIATELY.

1- Definitions:
In this Agreement, a reference to “we”, “our” or “us” means YaHala, and a reference to “you” or “your” means the person which purchased a Plan from the Application.
Activation (and activated) means registering your eSIM onto a mobile network for the first time for a Plan, or Plans, purchased for the country in which Activation occurs.
Affiliate means a person (including a company) which refers you to us for the purchase of Mobile Data Services (including, but not limited to, a link in a loyalty program Application which takes you to our website);
Compatible Mobile Device means a device which can register onto a mobile data network and consuming the YaHala Mobile Data service without a physical subscriber identification module, a list of which is available at on our Application (and may be amended by us without notice from time to time)
Competent Authority means any person or entity with relevant statutory jurisdiction over you, us, or the Mobile Data service.
Consumer means a natural person entering into this Agreement and/or using the Mobile Data services outside their business, trade or profession.
eSIM means the profile supplied by Supplier for the purposes of using Mobile Data services on a Compatible Mobile Device (including compatible tablets and laptops);
Group Companies means any subsidiary of LikeCard Electronic Cards Trading LLC, its parent(s) and any subsidiaries of those parent(s);
Mobile Data means GPRS, 3G, HSDPA, LTE, LTE+ and 5G mobile carrier network access providing access to the internet through the receipt and transmission of electromagnetic energy over paths that are not provided by any material substance constructed or arranged for the purpose of conveying electromagnetic energy;
Plan means the Mobile Data package you purchased from us via our Application.
Virus means any manipulating program which modifies other programs and/or replicates itself, or any malicious code or agent introduced to a system for the purposes of spying or causing harm.
2- Plans:
The Plans provided under the Application may be resold and/or offered through a partner or an agent.
You have the right to cancel your Plan, providing that you do so within fourteen (14) days of purchase date and have not Activated your Plan or Plans.
All our Plans come with a pre-loaded data allowance that lasts for the term specified when purchased, starting from Activation until the included data allowance is used or the term expires. If your Plan expires before any or all the included data allowance is used, you will lose the remaining balance of any included data allowance.
Any Plans which are not Activated within twelve (12) months of purchase shall expire without any refund to you. Any eSIM which is not used within twelve (12) months of allocation may be cancelled and you may be required to load a new eSIM to your device(s) prior to Activation of a Plan or Plans.
You may purchase additional inclusive allowances from the Application (subject to availability) by purchasing new Plans, at the prevailing rate in force at the time. We do not warrant that any particular Plan will be available, nor guarantee any prices in the future.
We will use reasonable endeavors to let you know by e-mail and an SMS (to your eSIM) when you have used certain percentages of your Plan, and when the Plan is exhausted. Once the Plan is exhausted, you may need to use WiFi or alternative means of accessing the Application to purchase an additional Plan if you need one as Mobile Data connectivity from your device shall cease to work until a new Plan is Activated.
Any inclusive data allowance you have is for use when in the countries specified at the time you purchased your Plan.
3- Using our Mobile Data service:
The Plans provided by the Application is not intended for use by any person or entity in any jurisdiction or country where such use would be contrary to law or regulation. Accordingly, those persons who choose to access the Application from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
You may only use our Mobile Data service for your own personal use during short-term travel away from your normal country of residence. You must only use the Mobile Data service in accordance with our Acceptable Use Policy and may not use it for more than sixty (60) consecutive days in any one country.
Our Plans are a Mobile Data service only and do not support voice calling or access to the emergency services.
The Mobile Data service depends on coverage from our in-country network partners which is not guaranteed nor is the Mobile Data service itself guaranteed to be fault-free or free from interruptions or factors such as (but not limited to) atmospheric conditions, population density.
The Mobile Data service is provided on an “as is” and “as available” basis. We shall use reasonable steps to make the Mobile Data service available to you at all times, contingent upon our and/or our service provider’s ability to maintain network capacity and connection availability. However because We relay on technology and networks provided by its partners and cannot guarantee network coverage, quality or availability of the Mobile Data service.
We might partner with other entities to provide the Mobile Data service. We are under no obligation to inform you if it uses services from such partners. You will agree to comply with Terms and Conditions of our partners as well.
Availability of the Mobile Data service depends on our partners’ ability to maintain network capacity and connection availability, for which there are no guarantees. Usage of the network by others, terrain, distance from the nearest cellular tower(s), position within a building all affect the quality of the Mobile Data service.
All your usage of the Mobile Data service will be debited from your inclusive data allowance, regardless of how that allowance was consumed (which, for the avoidance of doubt, includes any usage caused by a Virus). You are strongly advised to keep your device secure (for example, but not limited to, preventing accidental or malicious pairing), your YaHala account credentials secure, and deactivate downloads or streaming services on devices with a Plan except for over WiFi.
We, or our partners, may take steps to protect the integrity of the Mobile Data service from time to time, by applying traffic management controls the details of which shall be available on our Application and amended by us (without notice) from time to time.
4- These Terms:
We may vary these terms upon written notice, where required to do so by law or by any Competent Authority, otherwise we may not vary these terms with less than thirty (30) days written notice to you for any reason.
If you are a Consumer, and you object to any change in terms (save for where we consider any change is simply administrative (including those required by law or by any Competent Authority) or beneficial to you) you may terminate this Agreement in writing and receive a pro-rata refund of any remaining Plan(s).
5- Intellectual Property Rights:
Except as otherwise indicated, the Application is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Application (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and the applicable unfair competition laws and international conventions. The Content and the Marks are provided on the Web and Application “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Application and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you are eligible to use the Application, you are granted a limited license to access and use the Application and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Application, Content, and the Marks.
6- Our Liability to You:
We are only liable to you as set out in this Agreement. We have no other duty or liability to you.
Nothing in this Agreement removes or limits our liability for death or personal injury caused by something we have done or failed to do or for any fraudulent misrepresentation we may have made to you.
Except as set out in the preceding two paragraphs, our total liability to you for something we or anyone who works for us does or does not do will be limited to SAR 500 for a number of ten incidents within any twelve (12) month period.
If you are using the Mobile Data service in connection with your trade or profession, we are not liable to you in any way for any loss or damage that was not reasonably foreseeable at the time you entered this Agreement. This includes but is not limited to loss of income; business; anticipated savings (meaning costs you expected to avoid by using the Mobile Data service) or anticipated profits, loss of property or loss of use of property.
If you are a Consumer, we are not liable to you in any way for any loss of income; business or profits; or for any loss or damage that was not reasonably foreseeable at the time you entered this Agreement.
You must tell us about any claim as soon as reasonably possible. We will not be liable to you if we cannot carry out our duties or provide Services because of something beyond our control.
We will not be responsible for any harm you suffer from a Virus which infiltrates your devices, whether it was transmitted via the Mobile Data services or otherwise. You remain responsible for all Charges applied to Your Account(s) for the use of any Services activated by such a Virus.
This point 6 will survive even after this Agreement has been terminated.
7- Suspension of the Mobile Data service:
We may suspend the Mobile Data services or terminate this Agreement and disconnect any eSIM from our network without a notice to you if:

Our, or our partners’ network breaks down or needs maintenance. We will try to make sure this does not happen often.
You or anyone who uses your Plan does not keep to the conditions of this Agreement, or any other agreement with us.
Any period of suspension shall count against the period of any Plan.
The rights that we have under this point 6 are in addition to the other rights that we have to suspend and/or terminate the Services and/or suspend or terminate this Agreement as set out in point 3 of this Agreement.
8- Your Right to Terminate this Agreement:
You may terminate this Agreement at any time, such notice of termination shall come into effect on the last day of the validity period of any Plans you have purchased. Termination does not give rise to any right for a credit for unused allowances (save where terminated in accordance with point 4 of this Agreement).

9- Our Right to Terminate this Agreement:
We can terminate this Agreement immediately (without any refund owing to you), if any of the following happen:

You breach of a material condition of this Agreement or a number of less important conditions.
We are required to do so by law or a decision of a Competent Authority.
You are in a breach a less important condition of this Agreement and do not put it right within seven (7) days of us asking you to.
We can terminate this Agreement immediately, and shall, within a reasonable timeframe, refund to you any Plan or Plans which are not Activated in full, or a reasonable pro-rata amount for any Plan or Plans which are Activated but neither expired nor fully used.
We are required to do so by law of a decision of a Competent Authority and that law of Competent Authority requires us to give you a refund.
We are unable to provide the Mobile Data service in the country or countries specified for a given Plan or Plans.
10- General:
You need to get our explicit consent before You can transfer or try to transfer any of your rights and responsibilities under this Agreement. We may transfer any of ours without your permission, provided the level of service you currently experience is not materially reduced as a result.
We can record any conversations between you and our staff (including retaining any live text chats).
We may send notices to either your online account, your email address or we may also send you ‘over the air’ updates to devices which may make some minor adjustments to the functionality or display on those devices. You’ll need to accept these changes which may include doing anything reasonable we request; a failure to do so may mean the Mobile Data service is inoperable.
You must keep us informed of any changes to your email address. We are not responsible for messages or notices that don’t get to you because of a change of your postal or e-mail address, a fault with your e-mail address and/or provider, or because your devices are misconfigured or turned off.
Unless otherwise stated in this Agreement, any notices from you to us must be sent to: [email protected]
Any concession or extra time that we allow you only applies to the specific circumstances in which we give it. It does not affect our rights under this Agreement in any other way.
This Agreement and any non-contractual obligation arising out of or in connection with it, will be governed by and construed in accordance with the laws United Arab Emirates Law and any disputes will be settled in the Courts of Dubai .
If a point or condition of this Agreement is not legally effective, the remainder of this Agreement shall be effective. We can replace any point or condition that is not legally effective with a point or condition of similar meaning that is.
This Agreement is the whole agreement between you and us. Any other information that you may have seen or heard before you entered into this Agreement isn’t included.
11- Your Information:
You confirm that the information that you provide to us, including your registration details, is true, accurate and complete. You agree to inform us immediately of any changes to your details by contacting our customer services as set out below.
We will use your personal information in accordance with the terms of this Agreement and our privacy policy which you can find on our Application.
Where you were referred to us by an Affiliate, we may share your e-mail address and purchase history with the Affiliate from time to time, in addition with any other information which you consented for the Affiliate to receive when entering into an agreement with the Affiliate.
We and/or Our Group Companies will use your personal information for providing the Mobile Data service, administration of your Account and billing, advertising, marketing, research, analytics, credit scoring, customer services, tracking the devices you are using on our network and web use and profiling your preferences. We will disclose your information to our service providers and agents to help us with these purposes. We will keep your information for a reasonable period after your contract with us has finished in case you decide to use our services again and may contact you about your services during this time.
You agree that we, our Group Companies and our carefully selected business partners can use information about you, including information about your use of our network, Mobile Data service and related products and the location of the devices you are using on our network, to tell you about products, services or promotions offered by us and third parties that may be of interest to you and for research and analytics purposes. We may contact you by post, email, telephone, electronic messaging (including but not limited to SMS and MMS) or online or via any other interactive media. If you would prefer not to receive direct marketing communications from us, simply let us know by clicking the unsubscribe link in the email and we will stop sending them to you. Please see our privacy policy on our application for further details. If you will be permitting someone else to us the Mobile Data services then you agree that you have told that person how we will use their information and obtained their consent to this.
You have a right to ask for a copy of your personal information (for a small charge) and to correct any inaccuracies. Please see our privacy policy for further details.
In the event of a personal data security breach that affects you, we will notify the relevant authorities, and if appropriate, we will notify the subscriber or user of our Mobile Data service who is affected by the breach in writing. A personal data security breach that affects you (or the subscriber/user) does not give you the right to terminate this Agreement.